Using EV charging session analytics and transaction data to improve customer experience

Time: April 4, 2024, 13:15-13:45

How can EV charging providers make better use of charger data to deliver an outstanding customer experience.

Maintaining EV charging infrastructure is essential for improving the uptime and availability of charge points, delivering an excellent customer experience, and building a reputation for providing reliable charging. In this session, we’ll examine how operators can use charging session analytics and transaction data to spot anomalies which might be an early indication of a charger failure and the need for an on-site inspection.

Using EV charging session analytics and transaction data to improve customer experience

Speakers:

David Cornish

David Cornish leads product strategy for the award-winning Techniche EV Charging Infrastructure maintenance platform.

Read More »